FAQs

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Frequently Asked Questions

Click on the plus sign ( + ) next to a question to read the answer.

For a list of questions relevant to your question(s),  select a category from the list below.

Click ‘All’ if you want to see all the FAQs again.

If your question(s) aren’t answered here, email us at support@evertouchcontacts.com and we’ll get back to you promptly.

evertouch® is absolutely committed to the security and protection of any personal data you choose to share with us.

We have designed and built our systems using the latest industry security standards around passwords, communications, application processing and data storage.

In addition, prior to our launch, an independent security company closely reviewed our programs and configurations, as well as carrying out an extensive penetration test (hacking test) to identify any weaknesses.

Any significant issues which are raised are immediately dealt with.

evertouch is committed to an ongoing program of regular security reviews, as well as, a program of penetration testing carried out by ‘ethical hackers’ who continually attempt to breach our security. If in some unlikely event they uncover a weakness, it is immediately reported and addressed.>

Multiple Invitations Method

  1. In the evertouch App, navigate to Main Menu –> Contacts –>[Device Type] Contacts
  2. A list of all contacts in your device’s native address book will appear.
  3. Tap the Invite button in the bottom right corner.
  4. The same list of contacts will now appear with a small circle to the right of each name.
  5. Tap on one contact, any number of contacts, or all the contacts in your native address book.
    • Scroll up and down as required to make more selections from the complete list.
    • Or, to select all of the contacts in your address book, tap on the Select all button in the lower left corner of the screen.
  6. After completing your selection(s), tap the Send invite button in the lower right corner.
  7. You will switch to the email application on your device with a new message begun and all available email addresses from the contact records you selected placed in the bcc: field. Your own evertouch registered email address will appear in the to: field.
  8. You are given a sugggested default invitation subject and email text to start with. You can send the message as-is, modify it as you wish, or completely re-write the message (including the subject field).
  9. When you have completed any editing, send the message as you would normally.

 Individual Invitation Method

  1. In the evertouch App, navigate to Main Menu –> Contacts –>[Device Type] Contacts
  2. A list of all contacts in your device’s native address book will appear.
  3. Tap on any specific contact record from the list.
  4. The selected contact’s detailed contact record will be displayed in a specific evertouch format.
  5. In the detailed contact record, tap on Invite to evertouch in the blue bar directly beneath the header.
  6. If you have both an email and mobile phone entry in the selected contact record, you will see a banner asking you to select Text Message or eMail to send the invitation message. Tap your choice.
  7. If you only have an email address or a mobile phone number in the selected contact record, you will not be given a selection, but default to the appropriate messaging.
  8. After you complete your selection(s), you will switch to the appropriate messaging application and given a suggested default invitation message to start with. You can send the Text Message or eMail as-is, modify it as you wish, or completely re-write the message.
  9. When you have completed any editing, send the message as you would normally.

evertouch® is currently available on iOS and Android. We have plans to release for MS Windows Mobile.

We will not know about other platforms until we’ve been better able to assess the level of demand.

We’ll share information about new releases when it is available.

If you are having difficulty finding the evertouch App for download on you iPad, please follow these instructions.

  1. Open the App Store on your iPad.
  2. Navigate to the Featured section.
  3. Tap on the Categories selection in the top left corner.
  4. Tap on All Categories to ensure it is selected (ticked).
  5. In the Search box in the top right corner,  type in ‘evertouch’.
  6. A screen with a magnifying glass symbol and No results for “evertouch” will appear.
  7. Tap on the iPad Only selection in the top left corner.
  8. Tap on the iPhone Only option.
  9. The evertouch App offering should now appear on the screen.
  10. Tap GET to download and then install evertouch on your iPad.

iPad Download Instructions #1

iPad Download Instructions #2

iPad Download Instructions #3

While not optimised for iPad, the evertouch iOS App provides a quality look & feel  and fully function on iPad. We will release an iPad specific version of the evertouch App soon.

Unfortunately there is not an Android tablet version of the evertouch App available yet. It is in our plans and we hope to release it soon.

The evertouch App is currently only available for Android phones, iOS phones and iPads.

If you are having difficulty finding the evertouch App for download, click below on direct links to the evertouch® App in the App Store or Google Play.

Available on the Apple Store (270x80)

Get it on Google Play (270x80)

If you are in the App Store or Google Play on your device, please use the standard ‘Search’ function in the Apple App Store or Google Play.

Type in the full name ‘evertouch’ and tap or click the Search button. The evertouch™ App should appear as a free App. Click on it and download!

As you begin entering ‘ever…‘, a list of Apps will begin to appear which should include evertouch. If the evertouch App does not appear in the list right away, keep typing the full name ‘evertouch’ and tap or click the Search button.

Android tablet users: There is not an Android tablet version of the evertouch App available yet. It is in our plans and we hope to release it soon.

iPad users: The evertouch App works on iPad, but may be a bit more difficult for you to find in the App Store. Please use the following tips locate the evertouch App for download on your iPad.

evertouch® does not upload and store contact information from the native address book on your device(s) on the evertouch systems or databases.

The only data stored on the evertouch system are your personal contact details and technical account management data, such as login credentials, evertouch contact links, etc.

The use of any of your data by evertouch is solely to assist you in better managing your contacts. That’s all.

Information from the native address book on your device displayed in Main Menu –> Contacts –> [device type] Contacts may be used by evertouch to assist you in identifying who of your existing contacts you may wish to connect with on evertouch. Limited parts of that information (e.g. contact name) are securely transmitted between your device and evertouch for search and comparison. It is processed in a completely secure environment and is never retained or stored on the evertouch systems.

All of your personal information is subject to the Terms of Service and is managed according to our Privacy Policy and Security Statement.

evertouch® accesses the address book (contacts) database on your device to help you better manage your contacts.

By accessing the contacts database, evertouch can present your contacts to you in an enhanced format.

For example, evertouch shows the ‘Invite to evertouch’ button on each contact record, which allows you to easily send eMail or SMS  invitations to individuals to join evertouch and connect with you.

evertouch does not alter any existing records in your address book.

A bit more detail if you’re interested…

  • See the FAQ “Does the address book on my phone get uploaded to the Cloud?” for more information.
  • While not there yet, evertouch is building to become a standalone, full function address book for your device.
  • Currently iOS and Android closely tie the user to their native address book and contacts database. In the not to distant future, Apple and Android will become more ‘open’ and allow you to remove their address book application and adopt an address book App of your choice. It’s our hope that evertouch will be the address book App of choice for you.
  • Your device has a ‘contacts database’ which is used by the address book App, as well as other Apps such as Mail, Messages and Phone to assist you in communicating with your contacts. In requesting access to your contacts, evertouch is accessing that same database and giving you a different view of that data, as well as allowing you the same one tap connectivity to make calls, start messages, etc.

Everyone you add as an evertouch® contact must first be a registered evertouch user themselves.

Watch the following brief video on adding new evertouch contacts or use the following instructions:

To add a contact who is already a registered evertouch user:

  1. Open the evertouch App of your choice (iOS, Android or WebApp)
  2. From Main Menu –> Add Contacts, search to find the person you want to add.
  3. If the person you are looking for does not appear in the listed search results:
    • modify or refine your search criteria and try again OR
    • since the person may not yet be a registered evertouch user, see the instructional video [Link to be added] or FAQs on How to Invite People to evertouch.
  4. If the person you are searching for does appear in the search results:
    • Send them an evertouch contact request by tapping the + symbol next to their name.
    • Select the Pool you want to add them to.

Your contact will receive a Contact Request notification on their evertouch App as well as an email notification.

When your new contact accepts your Contact Request, they will add you to one of their Pools. That will complete the Contact Add process and you will be immediately ‘connected.’ They will now appear in your evertouch Contacts list and the address book on your device.

Unfortunately, someone may also decline your Contact Request! 😉 You will not be notified of that decline, but the contact will not appear in your evertouch Contacts list.

No, you cannot add a contact to more than one Pool.

The main purpose of the Pool is to control what information you share with your contacts. Adding them to one Pool gives you that control.

New features and functions under consideration may allow a contact to appear in more than one Pool. Subject to user feedback and overall product plans, we will notify users of the details and implications when those features are added to evertouch®.

No in this release of evertouch® you cannot add, delete or rename Pools.

Using Main Menu –> Settings –> Pool Settings you can set which fields from your personal Contact Details you want to share with the contacts you place in each Pool.

In this first release of evertouch® we have restricted the system to four pre-defined Pools (Family, Friends, Work and Other).

Subject to user feedback, a future release of evertouch® will allow users to add, delete and rename Pools.

No. Your contacts never see which Pool you have placed them in.

They only see whatever information you decided to share with them from your personal Contact Details based on the configuration of the Pool you placed them in.

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